Frequently Asked Questions (FAQ)

How long does delivery take?

We work directly with our suppliers to offer competitive prices. The estimated delivery time is 8–12 business days (Monday–Friday, excluding holidays). Delivery times may vary by location and during peak holiday periods.

My order hasn’t arrived yet. What should I do?

Don’t worry—slight delays can occur during high-demand periods. Email us at support@onestopxmasshop.com with your order number, and we’ll look into it right away.

How do I return or exchange an item?

Email support@onestopxmasshop.com with your name, order number, and the reason for the return. We’ll reply with return instructions (and, if applicable, the return address and RMA details).

Who pays for return shipping?

Return shipping costs are paid by the customer, unless otherwise agreed or the item is defective.

What are the return conditions?

You have 14 days from delivery to return your product if:

  • The return window has not expired.

  • The item is unused, in its original packaging, with tags intact.

  • For swimwear (bikinis, swimsuits, etc.), the hygiene protection strip must be intact—not removed or damaged.

    • ⚠️ For hygiene reasons, we cannot accept returns if the protective strip is missing or damaged.

    • 👉 Always try on swimwear over underwear.

Which payment methods do you accept?

We accept major credit/debit cards, Apple Pay, and Google Pay. Payments are processed securely by our payment partners. (If you need an alternative method, contact us.)

I didn’t receive an order confirmation. What now?

Please check your spam/junk folder. If it’s not there, email support@onestopxmasshop.com with your full name and email address, and we’ll resend the confirmation.

Can I cancel my order?

Orders begin processing immediately. If your order hasn’t entered fulfillment yet, we’ll do our best to cancel it—email support@onestopxmasshop.com as quickly as possible with your order number.
If the order has already been processed or shipped, cancellation isn’t possible—but you can return the package within the return window after delivery.